Privacy Policy & Terms of Service

Last Updated: April 2026

Welcome to Mountainwood Farms. By using our website, requesting a quote, or engaging our services, you are legally agreeing to the following Privacy Policy and Terms and Conditions. Please read them carefully, as they contain important information regarding your legal rights, including a mandatory arbitration agreement.

Part 1: Privacy Policy & A2P Compliance

1. Information We Collect

We collect information that you voluntarily provide to us when requesting a quote or booking a service. This includes, but is not limited to: your first and last name, email address, phone number, property address, and details/photos regarding your property cleanup project.

2. How We Use Your Information

We use your personal data strictly for business operations, including:

Providing accurate estimates and quotes for tractor and cleanup services.
Scheduling and dispatching crews to your property.
Sending invoices and processing payments.
Communicating directly with you regarding your project status.

3. SMS/Text Messaging, A2P 10DLC, and Communication Consent

By checking the opt-in box on our web forms or actively providing your phone number to us, you explicitly consent to receive SMS text messages and emails from Mountainwood Farms. Consent to receive SMS messages is not a condition of purchasing any goods or services. You must be at least 18 years of age to use our services and opt-in to communications.

Message Type: Messages will primarily include quote estimates, scheduling updates, service reminders, and billing information.
Message Frequency: Message frequency varies based on your active projects and inquiries.
Pricing & Carrier Liability: Standard message and data rates may apply through your cellular carrier. Carriers are not liable for delayed or undelivered messages.
Opt-Out: You may opt out of SMS communications at any time by replying "STOP". After sending "STOP", you will receive one final message confirming your opt-out.
Help: Reply "HELP" for assistance, or contact us via our website.

4. Strict "No Third-Party Sharing" Policy

Mountainwood Farms deeply respects your privacy. We do not sell, rent, lease, or share your personal data, mobile information, or SMS consent with any third parties, affiliates, or partners for marketing or promotional purposes. Your data is secured within our CRM and used solely to facilitate the services you directly requested from us.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website traffic, and understand how visitors interact with our site. We use this information to secure our forms against spam (e.g., Honeypot fields, IP address logging) and track basic referral sources. We do not use these technologies to track you across third-party websites for targeted advertising. You can control cookie preferences through your browser settings.

6. Data Security Practices

We take the security of your personal information seriously. Mountainwood Farms implements industry-standard technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. All personal data is stored securely within encrypted databases, and access is restricted strictly to authorized personnel necessary to fulfill your service requests.

Part 2: Terms and Conditions of Service

1. Scope of Work

Mountainwood Farms provides tractor-based property cleanup, field mowing, brush hogging, and driveway grading. We will only perform the services explicitly outlined and agreed upon in the provided quote/estimate.

2. Unmarked Utilities & Subsurface Hazards (Customer Responsibility)

Mountainwood Farms operates heavy machinery that alters the surface of the ground. It is the sole responsibility of the property owner/customer to locate and clearly mark all underground utilities, septic systems, drain fields, irrigation lines, invisible dog fences, and shallow pipes prior to our arrival. Mountainwood Farms assumes zero liability for any damage to unmarked, improperly marked, or shallow subsurface objects.

3. Property Boundaries

The customer is responsible for accurately identifying and indicating their property lines. Mountainwood Farms accepts no liability for services inadvertently performed on neighboring properties due to incorrect or vague boundary information provided by the customer. The customer agrees to indemnify Mountainwood Farms against any neighbor disputes arising from incorrect boundary designations.

4. Hidden Debris & Machine Damage

Our equipment is designed to process vegetation and move earth—not concrete, steel, wire, or hidden garbage. If the customer designates an area for service, they certify the area is free of hidden, machine-destroying hazards (e.g., T-posts, thick wire/cable, engine blocks, large boulders hidden in tall grass). If Mountainwood Farms equipment is damaged by undisclosed or hidden man-made debris, the customer assumes full financial responsibility for the repair or replacement of the damaged equipment, plus lost downtime.

5. General Property Damage & Site Conditions

While we take professional precautions to respect your property, operating heavy tractors inherently involves risk. Mountainwood Farms is not responsible for superficial ground scuffing, rutting caused by soft/wet ground conditions, or minor damage to turf/landscaping required to physically access the work area.

6. Weather Delays & Right to Refuse Service

Tractor work is heavily dependent on weather and ground conditions. Mountainwood Farms reserves the right to reschedule services due to rain, excessive mud, or unsafe conditions. Furthermore, we reserve the right to stop work or refuse service upon arrival if the property conditions are deemed unsafe for our operators or machinery (e.g., extreme, un-communicated slopes, hidden hazards).

7. Payment Terms

Payment is due in full upon completion of the agreed-upon services unless an alternate billing schedule (such as a recurring maintenance plan) has been established in writing. Late payments may accrue interest at the maximum rate permitted by Oregon law.

8. Limitation of Liability

To the maximum extent permitted by law, Mountainwood Farms' total liability for any claims arising out of or related to our services shall not exceed the total amount paid by the customer for the specific service in dispute. We are not liable for any indirect, incidental, or consequential damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mountainwood Farms, its owners, and employees from and against any and all claims, damages, liabilities, costs, and expenses (including legal fees) arising from your failure to mark utilities, your failure to disclose hazards, or any breach of these Terms.

10. Dispute Resolution & Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms, our Privacy Policy, or the services provided by Mountainwood Farms, shall be resolved exclusively by binding arbitration rather than in court. The arbitration shall be conducted in Washington County, Oregon, under the rules of the American Arbitration Association (AAA). Class Action Waiver: You and Mountainwood Farms agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

11. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Oregon, specifically applying to Washington County.